Shipping & Delivery

At COCIY, we are committed to delivering your handcrafted leather goods safely and efficiently. We work with trusted shipping partners to ensure your order arrives in a timely manner, no matter where you are in the world.

At COCIY, we understand that timely delivery is an important part of your shopping experience. We carefully process every order to ensure your handcrafted leather products arrive safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Destinations

We proudly ship to customers across the United States and many international destinations.

If your country is not available during checkout, please contact our support team for assistance.

Estimated Delivery Time

Region	Estimated Delivery Time
United States	5–12 Business Days
Canada	7–15 Business Days
Europe	7–15 Business Days
Australia & New Zealand	8–18 Business Days
Other International Locations	10–20 Business Days

Delivery times are estimates and may vary depending on customs clearance, carrier performance, weather conditions, and local regulations.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Customs, Duties & Taxes

For international orders:

Customs duties, import taxes, and related fees may be imposed by your local customs authority.
These charges are the responsibility of the customer unless otherwise stated.
COCIY is not responsible for delays caused by customs inspections or clearance procedures.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Customs processing
Severe weather conditions
Carrier disruptions
Public holidays
High shipping volumes

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

COCIY is not responsible for delays or losses caused by incorrect or incomplete addresses provided during checkout.

Lost or Damaged Packages

If your package is lost, arrives damaged, or experiences delivery issues, please contact our customer support team within 7 days of the delivery status update so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@cociy.com

Phone: +1(786)690-1932