Frequently Asked Questions
About Our Products
Q1: What types of bags does COCIY offer?
COCIY offers a wide range of bags, including genuine leather bags, canvas bags, backpacks, travel bags, tote bags, crossbody bags, duffel bags, and everyday carry essentials designed for work, travel, and daily life.
Q2: What materials are your products made from?
Our collections feature a variety of carefully selected materials, including premium genuine leather, durable canvas, high-quality nylon, and other performance fabrics. Material information is listed on each product page.
Q3: Will my bag look exactly like the photos?
We strive to present every product as accurately as possible. Due to differences in lighting, screen settings, and the natural characteristics of certain materials, slight variations in color or texture may occur.
Orders & Payment
Q4: Can I change or cancel my order?
Yes. If your order has not entered processing or shipment, please contact our customer support as soon as possible, and we'll do our best to assist you.
Q5: What payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout.
Shipping & Delivery
Q6: How long does shipping take?
Orders are typically processed within 2–3 business days. Delivery usually takes 5–20 business days depending on your destination and the shipping method selected.
Q7: How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link.
Q8: Do you ship internationally?
Yes. We proudly ship to customers in many countries worldwide. Available shipping options will be displayed during checkout.
Returns & Refunds
Q9: What is your return policy?
We offer a 30-day return policy for eligible items that are unused and returned in their original condition and packaging. Please refer to our Return Policy for complete details.
Q10: Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or an incorrect product was sent.
Q11: How long does it take to receive a refund?
After your returned item has been received and inspected, refunds are typically processed within 5–10 business days. Processing time may vary depending on your payment provider.
Product Care
Q12: How should I care for my bag?
Care instructions vary depending on the material. We recommend avoiding prolonged exposure to direct sunlight, excessive moisture, and extreme heat. Store your bag in a cool, dry place when not in use and clean it with appropriate care products for its material.
Q13: How should I care for leather products?
For genuine leather bags, gently wipe the surface with a soft cloth, avoid excessive moisture, and store the bag in a dust bag to help preserve its appearance over time.
Contact Us
If you have any additional questions, our customer support team is happy to help.
Email: support@cociy.com
Phone: +1 (786) 690-1932