Return Policy

At COCIY, customer satisfaction is our priority. We want you to shop with confidence knowing that we are committed to providing quality products and reliable customer service.

Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned with all original packaging, tags, and accessories.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Final sale or clearance items.
• Gift cards.
• Products damaged due to misuse, neglect, or normal wear and tear.

Return Process

1. Contact our customer support team at support@cociy.com within 30 days of receiving your order.
2. Provide your order number and the reason for your return.
3. Our team will review your request and provide return instructions.
4. Once the returned item is received and inspected, we will process your refund or exchange.

Refunds

• Approved refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a defective, damaged, or incorrect item, please contact us immediately. We will work with you to arrange a replacement or exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a product defect, shipping damage, or an error on our part.
• We recommend using a trackable shipping service for all returns.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the product and packaging. We will resolve the issue as quickly as possible.

Contact Us

For any return-related questions, please contact:

Email: support@cociy.com

Phone: +1 (786)690-1932